Working with us
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Start here
How to get support
The five ways to reach our helpdesk, which one to use when, what to tell us so we can help faster, and what happens after you get in touch.
5 min read · 8 sections Read -
Your account
Account overages
What your support package includes per user, what counts as an extra beyond it, why shared mailboxes are never charged, and how to see your current position in the portal.
6 min read · 8 sections Read
Security
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Passwords & access
Keeper Password Manager
Signing in with Microsoft 365, saving and filling passwords in your browser and desktop app, and sharing credentials with your team without ever emailing one.
14 min read · 14 sections Read -
Training & phishing
Security awareness training
Your gap analysis, the short courses that follow from it, and the simulated phishing emails we send. Set up through Microsoft 365, so there is nothing for you to join.
9 min read · 10 sections Read
Your device
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Devices & migration
Your Intune migration
We are moving your PC onto Microsoft Intune, which means a full reset. What to back up beforehand, what happens on the day, and how to set Windows up again afterwards.
11 min read · 11 sections Read -
How your PC is set up
Local admin rights
What local admin is, why standard accounts are now the norm, what actually changes for you day to day, and how you get software installed once you no longer have it.
7 min read · 8 sections Read
Domains & email
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How your name works
Domains and DNS
The difference between owning your domain and running its DNS, why we look after both, and what to say when a web developer asks for your nameservers.
10 min read · 10 sections Read -
Setup & management
Email signatures with Exclaimer
How centrally managed signatures work, what we need from you to design and build them, how the rules decide who gets what, and who can change them afterwards.
9 min read · 9 sections Read -
Choosing correctly
Which kind of mailbox?
The difference between a shared mailbox, a distribution list and a licensed user mailbox, which one you actually want for addresses like info@ and sales@, and what it costs to get it wrong.
8 min read · 10 sections Read -
For everyone
Your email signature
Why your signature does not appear while you are writing an email, why that is deliberate, and how to check what your recipients actually see.
4 min read · 8 sections Read
Microsoft 365
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Licensing
Microsoft 365 Business Premium
What the step up from Business Standard actually gives you, what changes day to day, how it helps with insurance and certification, and why we recommend it to every customer.
10 min read · 9 sections Read -
Files & SharePoint
Shortcuts vs syncing SharePoint
Every SharePoint library offers you two buttons that look like the same thing. Which one to press, what each does to your computer, the limits that quietly stop files syncing, and the one mistake that deletes files for the whole company.
12 min read · 13 sections Read
Phone system
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Start here
Setting up your phone system
How a new phone system comes together: the configuration form we send you, what each section is asking for, your handset options, and what happens once it is back with us.
9 min read · 7 sections Read -
Features & options
What your phone system can do
Menus, ring groups, queues, business hours and the rest, in plain English. Read it before you fill in the configuration form, and again when you want to change something.
11 min read · 10 sections Read -
Porting
Moving your numbers across
How number porting works, what we need from you to submit it, the temporary number we use the day before go live, and why you must not cancel your old service until it is done.
9 min read · 8 sections Read -
Day to day
Using the softphone
Your work extension on your computer and your mobile. Installing it, signing in, making and transferring calls, and logging in and out of queues.
8 min read · 10 sections Read
Cannot find what you need?
These guides cover the tools we look after for you. If something is missing, or a guide does not match what you see on screen, tell us and we will either point you in the right direction or write it up.